Support
How can we help?
Questions about the app, your subscription, or your data. If you don't find your answer here, email us and we'll respond within 24 hours.
Contact us
Have a question, feedback, or need help? Send us an email and we'll respond within 24 hours.
hello@getemergeapp.com Common support questions
How do I cancel my subscription?
You can cancel anytime through your iPhone Settings → Apple ID → Subscriptions → Emerge Health AI. Your access continues until the end of your billing period, and your data stays on your device either way.
How do I restore my purchase?
Open the app, go to Settings, and tap “Restore Purchases”. Make sure you're signed in with the same Apple ID you used to subscribe. Still stuck? Email us.
Is my health data private?
Yes. Your readings, medications, notes, and conversations are encrypted on your device — they don't live on our servers, and they're never used to train models or sold.
How do I delete my data?
Everything lives on your phone, so deleting the app deletes your data. There is no server copy to remove.
Can the app diagnose me or adjust my medication?
No. Emerge Health AI is a wellness app — it explains, tracks, and cites real medical sources, but it doesn't diagnose or prescribe. For medical decisions, always talk to a clinician. In an emergency, call your local emergency number.
Is it available on Android?
Currently iPhone only. We're considering Android based on demand — tell us if you want it.